• You submit your application
• We analyze your case and request any additional details if needed
• Our team handles all communication with banks and payment providers
• Once processed, the refunded amount is returned to your account directly
• After you receive your refund, we issue an invoice for 10% of the recovered amount as our service fee

We charge only 10% of the recovered amount. If we don’t succeed in getting your money back, you don’t pay anything! No upfront costs, no hidden fees – just results

The timeframe depends on the complexity of the case and the responsiveness of banks or payment providers. On average, refunds take from a few weeks to a few months, but we always work to resolve cases as quickly as possible

When submitting your application, we only need basic details. If additional information is required, we will contact you via email

Even if your bank has denied your refund, we can still help! We know how to escalate cases properly, submit collective claims, and use our industry contacts to push your case forward

Yes, you can try to dispute the charge yourself, and we can assist you along the way. However, most casinos and banks make the process difficult, which is why having experienced professionals handle it significantly increases the chances of success

We will send regular updates to your email address and inform you about every important step in the process. If we need any additional details, we will contact you promptly

We operate within the framework of the law, which allows us to work with all banks and payment providers to recover your funds. However, beyond that, we have established connections with the largest European banks and financial institutions, giving us a significant advantage in handling refund requests. These connections help us escalate cases more efficiently, speed up processing times, and increase the chances of a successful outcome